Terms of Service

1-800 PRO PAINTER ("we", "our", or "us") provides painting quote request, lead generation, lead routing, account, billing, and related partner services for homeowners, property contacts, painters, and painting companies.

By using the website, submitting a quote request, creating an account, purchasing a plan, or receiving painting leads, you agree to these Terms.

1. Accounts and Eligibility

• You must be at least 18 years old to use the services.
• You are responsible for accurate account, company, billing, and service-area information.
• You are responsible for activity under your login credentials.
• Painting companies are responsible for their own licensing, insurance, estimates, contracts, and work quality.

2. Painting Leads

Leads may include customer contact details, project city, service area, project type, property type, project size, preferred timing, surface condition, access notes, and other details provided by the customer.

We work to generate and route qualified painting leads, but we do not guarantee lead volume, conversion rates, revenue, exclusivity, customer availability, or booked jobs.

You may use lead information only to respond to the customer's painting request and related customer-service needs. You may not resell, share, or reuse lead information for unrelated marketing.

3. Plans, Billing, and Credits

Plans may include monthly platform fees, per-lead charges, lead balance top-ups, targeting rules, and advanced features such as a regional phone number, @1800propainter.com email address, or website. Features vary by plan.

You authorize us and our payment processors to charge your selected payment method for applicable subscription, lead, and usage fees. If payment fails, we may retry payment, pause lead delivery, or suspend access.

Lead credits, disputes, refunds, and replacements, when available, are handled according to the policies shown in your account or communicated by our team.

4. Acceptable Use

• Do not use the services for unlawful, abusive, deceptive, or spam activity.
• Do not misrepresent your business, availability, pricing, qualifications, or service area.
• Do not scrape, reverse engineer, attack, overload, or bypass the platform.
• Do not contact customers in ways that violate privacy, anti-spam, telemarketing, or consumer-protection laws.

5. Customer Relationships

Painters and painting companies are independent service providers. 1-800 PRO PAINTER is not a party to the painting contract between a customer and a painter, and we are not responsible for estimates, scheduling, workmanship, materials, property access, payment collection, warranties, or disputes between customers and painters.

6. Advanced Plan Assets

Regional phone numbers, branded email addresses, websites, and related assets remain subject to platform configuration, availability, acceptable use, and account standing. We may update, suspend, or remove these assets if an account is unpaid, cancelled, inactive, or misused.

7. Privacy and Data

Our handling of personal information is described in our Privacy Policy. You are responsible for protecting lead data you receive and for complying with applicable privacy laws.

8. Changes, Suspension, and Termination

We may update these Terms, change services or features, suspend accounts, or terminate access where needed for security, legal compliance, non-payment, misuse, or material violation of these Terms.